Technical Services
A highly experienced team of engineers are available to support customers, through MTG's dealer network and OEMS' branches.
Technical Services
A highly experienced team of engineers are available to support customers, through MTG's dealer network and OEMS' branches.
Customer centric service
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Key Role in Innovation
Responsible for all field tests, this team is also involved in the conception stage of new products and services, working very closely with the Product Engineering team. -
Proactive Assistance
From the bucket layout configuration, through the assembly instructions and set up of the machine, our customers can count on a professional follow up. -
Product & Technical Trainings
Our staff has wide experience training and giving technical support to our dealer network and OEMS' branches, so as they can gain G.E.T. knowledge.
An international projection, with a regional commitment
Providing assistance to anyone, anywhere
In times of immediacy, MTG provides its customers and end users with remote assistance through a communication platform, powered by augmented reality, helping build up a secure 1to1 connection. This tool enables us to see our support requesters smartphone’s camera live streams while allowing our technical team to draw, add text, or tag real-world objects with 3D markers for reference. In contrast to other video calls, augmented reality helps to explain technical details and give step-by-step instructions.
Nevertheless, we don’t want to replace the personal contact. Maintaining a close and personal exchange with the MTG network will always be our priority. Though the digital on-demand communication is a useful and valuable add-on especially during times with travel restrictions or if quick solutions are needed.
