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Technical Services

A highly experienced team of engineers are available to support customers, through MTG's dealer network and OEMS' branches.

Technical Services

A highly experienced team of engineers are available to support customers, through MTG's dealer network and OEMS' branches.

Customer centric service

MTG’s Technical Services Team is responsible for technical trainings, on-site visits, product recommendations, bucket layouts, GET inspections, welding & rebuilding instructions, GET performance assessments, productivity and efficiency field comparisons, among other duties.

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An international projection, with a regional commitment

MTG´s Technical Service team based in Barcelona (Spain) has global responsibilities, offering field support to world-wide customers. Moreover, MTG has been adding to its Technical Service team a growing number of engineers based in key mining spots such as Australia, Chile and United States.

Providing assistance to anyone, anywhere

In times of immediacy, MTG provides its customers and end users with remote assistance through a communication platform, powered by augmented reality, helping build up a secure 1to1 connection. This tool enables us to see our support requesters smartphone’s camera live streams while allowing our technical team to draw, add text, or tag real-world objects with 3D markers for reference. In contrast to other video calls, augmented reality helps to explain technical details and give step-by-step instructions.

Nevertheless, we don’t want to replace the personal contact. Maintaining a close and personal exchange with the MTG network will always be our priority. Though the digital on-demand communication is a useful and valuable add-on especially during times with travel restrictions or if quick solutions are needed.

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Do you need more info?

We will be delighted to help you.